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Happy Patient Experience Week!

Meet Some Happy Eye Medical Clinic Patients

At Eye Medical Clinic, we focus on providing an excellent patient experience every day of the year! We don’t wait for Patient Experience Week (April 25-29) to delight our patients. We want our patients to See Every Moment every day with the vision they deserve.

From a first-time young patient coming in for a back-to-school eye exam to a post-op appointment for a cataract patient we have served for many years, our goal is to provide you with compassionate, comprehensive care. We want to exceed your expectations in every way.

Here are a few happy patient stories from our Eye Medical Clinic family:

Marilyn’s Cataract Experience

Marilyn had Cataract Surgery recently, and she couldn’t be happier with her experience! She was a little nervous about having cataract surgery, but from her initial consultation to testing, surgery day and post-op follow-up appointments, Marilyn felt completely comfortable.

“I have been seeing Dr. Sullivan for many years, and I appreciate his honesty and advice. I’ve been seeing very well and enjoying life more since my cataract surgery. All the vision problems I had are now solved.”

John’s Cataract Experience

John trusted Eye Medical Clinic with his precious sight, and we can’t thank him enough!

“On multiple occasions, I have interfaced with all three doctors at Eye Medical Clinic. Without exception, they are all very professional, have a wealth of experience, are very patient and friendly, and always take the time to ensure that I fully understand everything. My cataract surgery results have been, without exception, superb.”

Marisa’s Optical Experience

Marisa needed some new glasses, and we’re so glad she came to us!

“I’ve been going to Eye Medical Clinic for 5+ years and have been very happy with my experience, from the detail-oriented doctors to the efficient staff. My most recent experience was picking out two new pairs of glasses. Marisol was extremely patient with me; she listened to my preferences, made practical recommendations and adjusted her suggestions based on my feedback. I will definitely look to Eye Medical Clinic next time I need to pick out a new pair of specs!”

Your Health and Safety are Important to Us

At Eye Medical Clinic, we go above and beyond to make sure our team, and our patients are safe. We’re so happy to be seeing patients again (by appointment only)! Following are the measures we are taking to help keep everyone safe and healthy.

The Eye Medical Clinical staff will:

  • Use fogging treatment to professionally disinfect our entire office using EPA-registered disinfecting agents
  • Use symptom screening protocols for staff and patients
  • Limit the number of patients in the office to main social distancing
  • Speak as little as possible while in close proximity and request patients to minimize speaking as well
  • Wear face masks and face shields when a task requires them to be closer than six feet to a patient or team member
  • Clean every surface, disinfecting and sanitizing all clinical settings, waiting rooms, optical department and public areas
  • Disinfect between each patient
  • Sanitize office supplies, equipment, frames, etc.

We are asking patients to:

  • Disclose if they are experiencing any symptoms such as fever or respiratory illness and/or if they have come into contact with someone confirmed or with symptoms of COVID-19 in the past two weeks (please call and reschedule your appointment if this is true for you)
  • Schedule an appointment before coming to the office. We are unable to see walk-in appointments at this time (clinic and optical)
  • Wear face coverings at all times when in the clinic
  • Adhere to our reduced visitor policy
  • Have their temperature checked and use hand sanitizer prior to entering the waiting area
  • Ask for assistance with frames/glasses. An optician will remove them from the case for you
  • Please limit the number of frames you try on
  • Bring all current eye drops and contact lens solutions with you to your appointment

Place Your Trust in Eye Medical Clinic

Are you ready to have your own amazing patient experience story to share? We’ve been the bay area’s trusted vision experts for more than 70 years, and we’re excited to serve you!

At Eye Medical Clinic, we have built a reputation for quality eye care that generations of families have come to trust. From routine eye exams to complicated cataract surgeries, Eye Medical Clinic can expertly care for every member of your family. Our collective goal is to provide an amazing, memorable, life-changing experience, visual freedom and a lifetime membership in the Eye Medical Clinic Family.

If you’re ready to trust us with your vision, it’d be an honor to serve you. We invite you to schedule an appointment today.

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